AmeriCorps Evaluation – Bio

Susan Hyatt, M.S


Susan Hyatt, is the founder and CEO of Big Purpose Big Impact, a Denver-based national consulting and training firm specializing in performance measurement, program evaluation, and social impact metrics for businesses, nonprofits, and government agencies.

Sue is uniquely qualified to conduct AmeriCorps evaluations having worked extensively in the field of National Service with all streams of service and state commissions since 1995 on direct state and federal contracts, as well as subcontracting with national training and technical assistance providers.

As a member of the American Evaluation Association, her specialties are performance measurement and evaluation – insuring performance measures effectively capture high quality data for program outputs and outcomes for performance management, reporting, and continuous improvement, and evaluations – not only to meet CNCS requirements but to insure use of rigorous methods to collect data for continuous improvement and building strong evidence of effectiveness.

Sue has conducted over 30 AmeriCorps program evaluations including statewide AmeriCorps evaluations for Idaho, Indiana, and Arkansas, as well as for City Year Tulsa, American Red Cross AmeriCorps National Preparedness and Response Corps and Red Cross Corps Home Fire Safety Program.

She also has conducted evaluations of national and international education programs funded by U.S. Department of Education, National Crime Prevention Council, National Science Foundation, The Office of Juvenile Justice and Delinquency Prevention – U.S. Department of Justice, the Denver District Attorney’s Office, Library of Congress, the American Association for the Advancement of Science (AAAS), and the U.S. Agency for International Development.

Sue has provided national, regional, statewide and multi-state training in 43 states to over 6,000 National Service program, state commission, nonprofit, and government agency staff on evaluation, performance measurement, and program development.

She has provided small group and one-on-one technical assistance on performance measurement and evaluation to over 400 AmeriCorps programs on performance measurement and evaluation including developing theories of change and logic models; finding and using relevant evidence for program design and program upgrades; identifying appropriate National Measures and/or developing program-specific measures; designing high-quality data collection instruments and systems; conducting data aggregation and analysis; evaluation plan design (for both process and impact evaluations) including identifying research questions, methodology, selecting and working with local evaluators, and using performance measurement and evaluation results for reporting to funders and other stakeholders.

Currently, under CIF-funded contracts, Sue is providing both live and remote training and technical assistance on evaluation, performance measurement, and data collection for the Hawaii, Florida, Georgia, Nebraska, and New York state service commissions and their AmeriCorps program portfolios.

Sue was the primary developer of the Evidence and Theory of Change Modules for the CNCS core curriculum on performance measurement and was a contributor/reviewer for the remaining modules so is very familiar with the core curriculum content. She attended the annual AmeriCorps Symposium in 2016, 2017 and 2018 and is up to date with the latest CNCS and AmeriCorps program requirements.

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